This is an example incident

Mon, 18 Nov 2024 23:42:37 +0000

Nov 18, 23:42 UTC
Resolved - Empathize with those affected and let them know everything is operating as normal.

Nov 18, 23:32 UTC
Monitoring - Let your users know once a fix is in place, and keep communication clear and precise.

Nov 18, 23:38 UTC
Identified - As you continue to work through the incident, update your customers frequently.

Nov 19, 00:08 UTC
Investigating - When your product or service isn’t functioning as expected, let your customers know by creating an incident. Communicate early, even if you don’t know exactly what’s going on.